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Terms & Conditions

What you can expect from Swimava!

We always process your orders within 2 business days of purchase. Shipping times will vary based on your location. **Please note we cannot be held responsible for postal or customs delays** You can request your tracking number 3 business days after your purchase.

All products or services listed on the websites are subject to change, as is product or services information, pricing, and availability. Swimava reserves the right, at any time, to modify, suspend, or discontinue the sale of any Product or service with or without notice. You agree that Swimava will not be liable to you or to any third party for any modification, suspension, or discontinuance of any Product or service. In the event a product or service is listed at an incorrect price or with incorrect information, we shall have the right, prior to the acceptance of your order, to decline or cancel any such orders, whether or not the order has been confirmed and/or your PayPal or credit card account has been charged. If your PayPal or credit card account has already been charged for the order and we cancel your order, we will issue a credit to your PayPal or credit card account in the amount of the original charge.

Product Reviews & Recommendations

Swimava makes no guarantee or warranty that the reviews & recommendations on the websites are accurate. All content and ratings are provided on a strictly as is basis and users must use their own judgment when deciding which products to purchase.

Product Information Errors

While we make every effort to ensure that product and price details are correctly displayed on the websites, we cannot be held responsible for their accuracy. It is your responsibility to ensure that prior to placing an order you have checked the details of the products you order as they may have changed since you last viewed them on our websites.

About Phthalates & Swimava Products

Our Swimava Products are made using PVC plastic that meets or exceeds EU Directive 2005/84/EC where phthalates DEHP, DBP, BBP, DINP, DIDP, DNOP are not to be used in excess of 0.1% by mass of the plasticized material in toys and childcare articles. Certified by SGS for our manufacturers.
Swimava Baby Swim & Bath Products are chosen with your baby’s health in mind. Our focus is on early baby fitness and development through swimming and bath time. Your baby’s health and baby swim safety are our highest priority as we’re sure it’s yours also.

Payment Terms

For each product or service you order on the website, you agree to pay the price applicable for the product or service as of the time you submitted your order. Swimava will automatically bill your PayPal or credit card account submitted as part of the order process for such amounts, and you hereby authorize us to do so. All payments are non-refundable (except 30 Day Satisfaction Guarantee). Payment must be received in full prior to shipping your product.

PayPal & Credit Card Purchases

Orders placed using a PayPal or credit card account as payment method will be processed upon submission, and funds may be transferred from your PayPal or credit card account immediately. This does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to decline or cancel your order.

Order Confirmation & Verification

Your receipt of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline or cancel your order (in whole or in part) for any reason. We may require additional verification or information before accepting any order. Your order is not accepted until it is shipped (or a portion of the order is shipped). Notwithstanding the foregoing, you agree that, if we cancel all or a part of your order, your sole and exclusive remedy is that we (a) issue a credit to your PayPal or credit card account in the amount charged for the cancelled portion (if your PayPal or credit card account has already been charged for the order) or (b) not charge your PayPal or credit card account for the cancelled portion of the order.

Shipping Policy

(a) Any delivery dates provided by Swimava are estimates. Swimava reserves the right to make deliveries in instalments. Swimava will send you an email when your order has shipped.

(b) By completing your order on our Sites, you certify that you have verified your delivery address as being accurate and complete. You additionally confirm that an authorized person will be available at that address on the estimated delivery date (or as notified to you by email once the product is shipped) to accept and sign for the package.

(c) Swimava publishes delivery dates on a best effort basis. However, there may be situations (public holidays in local areas, products damaged in transit and other logistics issues) that may lead to delay in delivery.

(d) We shall not be liable for any damages or claims related to delayed shipments. If you must have a product by a certain date, you are required to confirm the date, the quantity required and the delivery location with Swimava before you place an order.